Zendesk Bets on the AI Customer Service Revolution: Five Smart Agents Are Here, 80% of Human Customer Service Jobs May Be Replaced
Zendesk launches an AI-driven customer service system, with the core being autonomous support agents, which are expected to resolve 80% of issues without human intervention. Companion tools include co-pilot agents that assist humans, management agents, and voice agents, aiming to reduce reliance on human technical staff and drive transformation in the customer support industry.
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